Refund Policy

You may request a full refund within 4 hours of your payment being confirmed, for any reason, no questions asked.

To request it, reply to your payment confirmation email or use the contact form on our homepage. The timestamp of your message determines eligibility.

Once 4 hours have passed, work on your project has already begun: time is scheduled, licenses and infrastructure may be purchased, and funds are committed to your project. For that reason, payments become non-refundable after the 4-hour window.

This applies to package payments, deposit (down) payments, and monthly care-plan charges alike.

The 4-hour rule protects our working time — it does not excuse us from delivering. If we fail to deliver the agreed scope as written in your proposal, you are entitled to a partial or full refund proportional to the undelivered work, as agreed in writing.

Approved refunds are returned using the same method you paid with (typically bank transfer) within 5–10 business days.

Nothing in this policy limits any rights you have under the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its regulations.